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Frequently Asked Questions

What is Ahalo Butter?
It is our proprietary blend of shea, African mango, cacao, Jojoba, murumuru butter with vitamins, minerals, and essential fatty acids to replenish the scalp and hair with vital nutrients to promote and maintain a healthy hair growth.

I'm not sure which series I should choose. Can I also mix and match different series?
Absolutely! We do recommend using products within the line since they each have their own scents and the finishes differ a bit, but we see some customers use the 'Premium Scalp' Shampoo and go with 'Rich Moist' conditioner since there scalp and hair condition don't necessarily match. For a guideline, please check 'which ahalo should I choose' page for reference.

Do you test on animals?
Never! We would never do such things to our furry friends.

Do you take international orders?
Sorry! Not at this time. Please check our social media pages to see if there is an international entity for Ahalo Butter or please send us an email at

How much is shipping and where do you ship to?
Shipping is a flat rate of $6.30 and we offer free shipping for orders over $50 (not including tax). We ship to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please note we currently do not ship to Canada or international addresses.

Do I need to register before placing an order?
Nope! We leave that up to you so you can checkout as a guest or create an account.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit/credit cards and PayPal express checkout.

What is your return policy?
Due to the nature of our products and for sanitary reasons, we do not accept returns. If you encounter a problem or your package arrives damaged, please contact us at and provide us with pictures so we can work on sending your replacement ASAP.

Are your products available for wholesale?
Yes. Please contact